Le Chameau – Looking after your boots

Calling all Le Chameau customers… Here are the important facts about your boots warranty and the best advice for keeping them in great condition.

Warranty

Le Chameau boots come with a two year warranty from the original date of purchase. Please ensure you keep a copy of your proof of purchase (order details / receipt) as this is required to process any warranty claim.

The warranty covers the product for manufacturing faults and defects subject to reasonable wear and tear and does not cover misuse of the product (including deterioration of colour through UV exposure, heat, chemicals and general waste).

All soles worn on a concrete or abrasive surface will inevitably cause the life of the sole to be shortened just like shoes.

We recommend choosing the right type of footwear based on the intended use. Le Chameau footwear has been designed for a variety of uses, so it is important that your boots are selected according to it’s purpose. This includes the choice of linings and outsole, zipped or adjustable.

Product Care

To ensure your boots retain their good condition, it’s important that they are regularly cleaned with water and left to dry naturally.

Occasionally you may notice a white powdery ‘Bloom’ on your boots. Do not worry! This is insoluble particles rising to the surface of the high-grade rubber and is perfectly normal. This will not compromise the durability or performance of the boots.

Top Tips for looking after your boots – The Do’s & Don’ts 

Do

• Clean your boots with nothing more than water and a brush and make sure they are left to air dry
• Use the Le Chameau silicone spray to polish your boots with a soft, dry cloth. You can also use the care sponge which is easy to use and saturated in silicone spray to nourish and protect natural rubber wellington boots.
• Keep the boots away from direct sunlight and any heat source in a dry and well ventilated place. If you are going to store them away for a long period of time, please ensure they are cleaned first.
• If the boots get wet, please thoroughly dry the lining before using them again. A top tip for this will be to put crumpled newspaper inside to soak us any moisture.

Don’t

• Never dry your boots with a heat source like placing them by a fireplace or radiator.
• Do not use aggressive products to clean your boots such a detergents – water on it’s own will do the job.
• Please do not store the boots in a damp condition and also do not fold them.

Zipped Boots

• Dirt will wear the zip and significantly reduce it’s life, so please ensure you keep the zip clean.
• The use of spray is recommended to lubricate the zip before the first use and after each use. You can shop for the Le Chameau silicone spray on our website.
• Do not leave the zip undone when wearing the boots. This increases the chances of dirt getting into the zip.
• Never force the zip – you don’t want it to break. If the zip is a little stiff, please us the silicone spray.

You can purchase Le Chameau care products & accessories on our website.

If you do have any issue with your boots that you have purchased from us, then please get in contact with us via email to [email protected]  Please enclose photographs of your boots and a copy of your receipt / order details in your email. Please describe what the issue is and include your contact information and we can then help you through the warranty process. If you wish to speak to us, please call 0116 267 7091 for help.

Published January 29th, 2019 by Joshua. Article ref 4865

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